Here are some of the most frequently asked questions that we receive. If you still can't find the answer that you're looking for, please Contact Us and we will be happy to help.
FAQs
GENERAL QUERIES
Samsung Business Recycle are a company that aim to save on the amount of electronic waste we keep
indoors or end up throwing into landfill. By recycling your old unwanted devices we can save polluting
our planet and instead give older devices a new lease of life with a new owner, or if a device is beyond
repair or use then it can be recycled responsibly in a way that won't damage our environment. The parts can
then be reused for other purposes.
Devices are categorised as in working order if you can switch them on and off, are fully functional,
where the screen doesn’t have screen burn, cracks, chips or severe scratches, and they haven’t been
damaged by water. Normal wear & tear is acceptable. Please note that all devices are thoroughly inspected
upon receipt and you will be notified if damage is found on any of the devices.
SECURITY QUERIES
We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act*, so you can sell to us with peace of mind that all your personal data will be securely removed
If we receive a device with a SIM or Memory card enclosed it will be destroyed.
* Devices which are beyond economical repair or cannot be physically data wiped will be recycled
At Samsung Business Recycle we understand the importance of protecting all customer data.
This is why we have partnered up with ‘BlackBelt Smartphone Defence’ as our preferred partner.
BlackBelt supports all major operating systems providing secure data erasure solutions that are
ADISA accredited and meet UK Government standards. Upon successful data erasure a unique data wipe
certificate is provided for each device for added peace of mind
ORDER STATUS QUERIES
Every order made with us is assigned an order number and you have the option of creating an account
with us. Even if you chose not to make an account each pack we send out contains a free returns label
with a tracking number that you can check the status of your shipment at any time after you post to us.
ACCOUNT/GENERAL QUERIES
Don’t worry we all forget our passwords every now and then. So just simply go to log in but click on
‘forgotten password’ to be emailed your password reset options
POSTAGE QUERIES
No we don’t require you to send the phone with its original box or accessories as we only pay you for the device,
however if you wish to send them as well to get rid of them we will accept them.
TECHNICAL QUERIES
No you do not need to have cookies enabled to use our website. We try to make things as user friendly for our customers as possible.
PAYMENT QUERIES
Every order placed with us is valid for 14 days from the day you order, so provided that we receive your device
within this time your quote is guaranteed. If it is shipped after the 14 day period we will offer you the current
price for that model when we receive it.
For up to 50 devices please obtain your quote using this recycle portal. For more than 50 devices please
contact our specialist sales team. Every order placed with us is valid for 14 days
from the day you order, so provided that we receive your device within this time your quote is guaranteed.
If it is shipped after the 14 day period we will offer you the current price for that model when we receive it.
We will offer you a competitive price for your devices based on them being unlocked and fully working. Once your order
has been received by us and processed you will be sent an email confirming their final value. If you receive a value
different than quoted you have 48 hours to arrange to have the devices returned FOC. Please follow the instructions in the email.